Agiliz Support
At Agiliz, we provide tailored remote support services to empower you in overcoming your analytical hurdles. Our seasoned support team is committed to delivering prompt guidance, resolving issues, and proposing forward-thinking solutions. With our proficient helpdesk team at your disposal, you can concentrate on driving your core business forward with ease.
Service benefits
- Proactive maintenance of your Analytical platform:
Ensure optimal performance and new features. Our team keeps you informed and advices on essential patches and upgrades. - No need for in-house specialists:
Harness our expertise without the hassle of hiring or managing internal specialists. - Personal support:
Receive dedicated, personal assistance via phone or email, with centralized question follow-up.
- Fast resolution via remote or on-site:
Benefit from flexible support for swift solutions, whether remote or on-site. - Continuity of projects:
Guarantee uninterrupted progress of all your data initiatives, new and ongoing.
Premium Support
Next business day response
Proactive upgrade and patching advise
Agiliz Premium Support goes beyond just being there when you need help. We take a proactive approach, delivering personalized assistance with swift response times and expert advice.
Our goal? To guarantee that your critical insights not only run smoothly but do so with unmatched efficiency.
Yearly fee: € 2.000
Tickets: € 100 / hour
Standard Support
If your organisation doesn't need much support, or you're happy to schedule things on a case-by-case basis, we can help!
Our goal is to be a reliable resource for assistance, ensuring that issues are addressed promptly to minimize downtime and your inconvenience.
No yearly fee
Tickets: € 120 / hour
In case of questions or require a custom support package
Schedule a meeting where we can thoroughly discuss and evaluate your specific support needs. This will allow us to understand the unique challenges you face and determine the most effective ways we can assist you.